Self Service Password Reset (SSPR)
Self-Service Password Reset (SSPR) is enabled for all accounts. It allows you to reset your password without contacting the Helpdesk, even if your password has already expired, so you can quickly get back into your account.
This works by asking you to verify yourself using pre-registered information, such as security questions, a verification email, or even the MFA app if you're already registered.
It takes minutes to set up and can save a lot of time if a password has expired.
To register for this service, please follow the guide below. All you need is an internet connection, and you can register for this service at any time.
Once you register with the service, you can access and update your security methods at any time by visiting the .
If you have already registered for SSPR, and need to reset your password, please visit the , enter your email and complete the captcha to login. You'll need to verify with one of your methods configured previously.
Signing Up
To begin, visit the in a web browser from your PC, laptop, mobile, or tablet.
You will see a Microsoft screen prompting you to enter your email address and password.
Once you are logged in, you will see a page like the one below;
Navigate to the Security Info tab on the left-hand side of the screen. Here, use the Add Method option at the top of the table. You will be presented with a drop-down menu where you can add a mobile number, security questions, an email address, or an authenticator app.
Please note, if a particular option isn't available to add, it means you have already set it up.
Once you have added at least 2 different methods of verification (but ideally as many as possible), you can log out of the portal by clicking on your initials or photo in the top right-hand corner and selecting Sign Out.
If you would like to review Microsoft Documentation on signing up to SSPR, there is more information on the . Please note that not all verification methods may be available on your account.
If you have any issues with your password, resetting or signing up, please contact the Helpdesk.
